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    WalleyGrip2 FAQ

    Do I need MagSafe to use the WalleyGrip2?

    WalleyGrip2 utilizes MagSafe compatible magnets and it is recommended that you purchase a strong MagSafe-backed case or our Magic Magnet from our catalog. 

    Who do I contact if I need product support? 🧑‍💻

    You can flip your WalleyGrip2 to the back and scan the QR code for easy access to Live Chat with an InfinaCore representative.

    How does the card holding function work?

    WalleyGrip2 is rated to hold up to 3 cards, but you can insert 4 cards if you wish to push the limits. To easily access your cards, use your thumb to push through the hole on the back of your WG2.

    How does the loop band work?

    The WalleyGrip2 has a redesigned loop band that looks similar, but is distinguished compared to the previous model. To operate, push the tab down and insert your finger (or two). You can utilize the locking mechanism by pushing the tab until it 'clicks'. Makes for good selfies and if you put your phone on a flat surface, the WG2 acts as a kickstand for you to view content in landscape orientation.

    How secure is the WalleyGrip2 on my phone?

    The magnets inside the WalleyGrip2 are strong. However, it is not recommended to use the WG2 with native MagSafe as the magnet inside your phone is weaker than our third party Magic Magnet. For maximum security, use our Magic Magnet or a third party MagSafe compatible case.

    What does the warranty cover?

    Warranty will cover any obvious signs of defect, including a Popl malfunction. However, if we detect that the chip has already been programmed, it no longer qualifies under this warranty. Normal wear and tear is not covered, but there are exceptions where either the band gives out completely or if the card pouch is compromised due to manufacturing abnormalities that will be covered under our 365 day warranty. When in doubt, just reach out!

    Can the WalleyGrip2 get wet? 💦

    Although the WalleyGrip2 is a high-tech smart wallet, there are no batteries. This means you can carry around your WG2 to the beach for payments and into the pool with no worries of damaging your product! We've tested this under some pretty tough scenarios, but would always advise against extreme situations like deep sea diving.

    Popl Related Questions

    What is the the Popl Social Smart Chip?

    The Popl Social Smart Chip is a profile page that you can personalize and share with any device that has NFC activated (ie: iPhone 7 and beyond, Samsung Galaxy S3 and beyond). To put in short, almost all smartphones active today have NFC reading capabilities. There are no batteries required and setting up the profile is very easy! People love to program their contact card to easily share their full name, phone number and even address with just a simple tap of a card. For more information click here.

    How do I accept payments with my WalleyGrip2? 💸

    If you're reading this message, that means we haven't created a tutorial video yet. However, it's super simple and Popl has a general tutorial video on 'how to add apps to your profile page' (https://www.youtube.com/watch?v=bJ5YZuiIPZQ). You can add a payment app with the same ease as a contact app.

    How do I program my Popl Social Smart Chip?

    Any novel concept will require some effort. Good thing Popl has made it easy to onboard in less than 2 minutes. Check out 'this tutorial video'.

    Still have questions?

    Get questions about your P4 answered by our dedicated staff.